AIMA - Extremely Long Delay and Inconsistent Status Updates in AIMA Application

I am writing to file a complaint regarding the handling of my residency application by AIMA. My application status has been repeatedly switching between “Quality Review” and “Undergoing”, without any clear explanation or progress. My biometric appointment was already done on ***** and I have provided all required documents. Despite this, my process has not moved forward for a long time. I am waiting for my card , and these delays and system inconsistencies are affecting my life, work, and travel plans. I kindly request AIMA to review my process, provide a clear update, and correct any system errors that may be causing repeated status changes. I would appreciate urgent clarification and resolution. Thank you.